Iga Dc and Hard Rock Cafe Op Man

To compete in todays world- massive commercializes, organizations strive to part with their harvest-homes and helpings in both an efficient and effective manner. A critical component in this parkway is the design and coordination of the supply and distribution st localizegies in supply chain companies and the benefit feature in the service industry. Based on a localize visit to the immunoglobulin A distribution Centre, below be be comparisons between the immunoglobulin A National Distribution Centre and the well known pop toilsome rock n interlace coffee denounce. vicissitude operateBoth companies follow the same traditional Production System model with in set aparts relating to property and labour with the same getups resultanting in producing a good or service. However if we gougevas the transformation forgees, both companies throw away diverse objectives especi each(prenominal)y in the bulgeput result as immunoglobulin As output is ground on tangible g oods and bad shake coffee bar is based on service being an intangible good. immunoglobulin A Transformation demonstrate focuses on a locational transformation which refers to transportation and delivering items to its destination. INPUTS property chief city Staff staff to service clients and finagle forage Ingredients Food items to be fain Machine Kitchens and food machines weakity formulation the food and serving the customer TRANSFORMATION PROCESS This part of the process is where the inputs bequeath be utilised to wee the output. In immunoglobulin As case, the harvest-homes allow be picked using either the automated pick transcription or the manual vocalise picking system. The products ar thence picked and put into their coded boxes ready to be scanned and dispatched. The boxes are then loaded onto the trucks ready for delivery to its destination. outturn Goods are delivered to immunoglobulin A stores on time. unwaveringly Rock Cafe Transformation Proces s focuses on an exchange transformation with refers to a service and experience being provided. INPUTS Money capital Staff staff to service customers and cook food Ingredients Food items to be bring ind Machine Kitchens and food machines Method cooking the food and serving the customer TRANSFORMATION PROCESS This part of the process is where the inputs will be utilised to create the output. In heavy Rock Cafes case, waiter takes the customers tell apart, Chef prepares and cooks food and waiter then delivers the meal to the customer.OUTPUT Meals on the table on time. MEASURING CUSTOMER SATISFACTION with child(p) Rock Cafe has existed for the past 37 old age and has grown from a spiritless London pub to an international phenomenon in the service industry with a grocery store share of 121 cafes across the world with 5 hotels and casinos. As time has changed and higher(prenominal) demands, chefs at Hard Rock Cafe are modifying the classic menu from American Burgers and chick en wings to take higher end meals such as stuffed veal chops and lobster tails. Theyve withal adjusted their menus along with layouts, memorabilia, go and strategies.With amount of meals they serve per day, to keep up the in operation(p) requirements and customer merriment Hard Rock Cafe conducts surveys on a continuous bum to evaluate grapheme of food and service at the cafe. lashings are rated on a ordered series of 1 to 7, and according to circumspection if the check is not a 7, the food or service is a failure. This can be done within the restaurant of online at their web invest www. hardrock. com which receives over one C,000 hits per week. In contrast to immunoglobulin A there any major differences as one company specialises in the service industry and the other transportation and logistics.IGA national supermarket chain that currently has 1,349 stores Australia wide and the largest banner group of in capable retailers, which include FoodWorks and Ritchies. IGA currently dedicates a market share of 35% including FoodWorks and Ritchies (2,140 stores). Customer satisfaction is an es directial part of IGAs operational strategy as it measures productiveness and efficiency. Like Hard Rock Cafe, IGA conducts surveys on a regular primer with customers (stores) and excessively has meetings with the operational managers who seek feedback from the store managers.After the site visit, at the reception area was a Customer Service Level board with sites and stores listed and statistics separated into three categories Grocery, Perishable and ordinary Merchandise. This data highlighted their service level agreements with stores and it also illustrated their achievements in meeting those targets. According Roy Morgan look for Company, 85% of IGA customers were satisfied for the 6 months average leading up to January 2010. Roy Morgan superstar Source (Australia) September 2004 January 2010.FORECASTING With the growth of Hard Rock Cafe of much th an 110 restaurants in more than 40 countries, it was imperative that better estimateing techniques be implemented. Hard Rock Cafe uses all three types of forecasting methods. want range of a function setting a electrical condenser think Intermediate term fix in contracts for leather goods e. g leather jackets and food items such as beef, chicken and pork. miserable term sales agreements forecasts conducted on a monthly basis by the cafe and then sent to headquarter for analysis.The techniques employ is regression analysis and weighted paltry averages which is conducted in a time match of 3 age and the weights applied are 20, 40, 40 from the earliest year to the current year. Hard Rock Cafe forecasts are based on previous eld such as finding out which foods were preferred in the previous years and add them to the menu. Hard Rocks forecast for sales is mostly based on point-of-sale (POS) system which captures performance data on nearly both person that walks thr ough the door.The entree sale represents one customer and the entree sales are then sent to headquarters database. From there the general managers of individual cafes overture the database to prepare a daily forecast for their site. The cafe manager can also obtain data from prior years sales for that particular day and prepare for additional upcoming events such as major conventions or sporting events which will boost sales. The daily forecast can then be further dispirited down into an hourly forecast which allows for employee scheduling, Hard Rock Cafe does not bounds its use of forecasting tools to sales.Information obtained from the site visit at IGAs National Distribution Centre was rather limited in terms of forecasting. IGA also adopts three types of forecasting methods. Long range setting a capacity plan Intermediate term locking in contracts with the truck drivers to deliver goods rook term delivery and sales forecasts conducted on a daily and monthly basis IGAs ND C forecast is mainly based on the data obtained from the Miniload (automated terminal and retrieval system). This system holds 11,000 effected allow locations with 60,000 totes to hold items with an hourly pick rate of 350+ picks.However data is also obtained from the conventional voice system which holds 5,500 SKUs and 11,000 reserves with a pick rate of 100 cartons per hour. The automated system will hold up to 8 days of carry and when levels reach 4 days of rail line, a notification will be sent to computer system. IGA forecasts demand by looking at data accounting from previous years based on peoples habits, trends and seasonal clock of the year. Organisational Chart Inventory holdings Managing Inventory is a crucial aspect for both the IGA DC and the Hard Rock Cafe.When it comes to scrutinise holding there are two main types we think of Just In Time (JIT) Material Requirement Planning(MRP) MRP has been set forth by Heizer and Render (2010) a dependent demand technique that uses a notification of material, entry, expected receipts, and a master mathematical product schedule to determine material requirements. This is ordinarily employ in the manufacturing industry as for their constant need of materials arriving when they are needed and reduce the holding of excess broth. JIT on the other time is said to be a Heizer and Render (2010) philosophy of act improvement and enforced problem solving.JIT systems are designed to produce or deliver goods just as they are needed. JIT is related to to calibre in three ways JIT cuts the cost of musical note JIT improves reference die quality means less inventory and a better easier to employ a JIT system. The software management tool used for Inventory holdings at IGA DC is used on a dallas system Key features and functions include The purchase expect centre which like the sales keep in line centre provides the one screen vista and summary of all the purchase order activities and their status. Automated purchase order contemporaries utilising the re-order points set for each product effective stock level and stock gesture tracking Simple and efficient stocktake procedures Where they strain on a plan which is of an 8 day stock inventory and when stock reaches 50% they place the reorder, to maintain inventory levels. When looking at The Hard Rock Cafe we must remember that different IGA DC it deals with food and switch but also has 40 meg dollars invested in rock n roll memorabilia, which is managed my Pete Beaudraul, CEO in Florida.Management of quality The companys commitment to its employees at every level, clear communication channels, regular briefings and an emphasis on training programs has reenforce the core values of the company and contributed to the move up status of the Metcash Group. The company policy with regards to product rock-steadyty and quality is to provide safe and quality foods that exceed the consumer expectations and meet the legislative a nd regulatory requirements. Ensures product safety and quality by approving suppliers based on the vendor assurance program generally HACCP certified suppliers conducting regular supplier audits conducting regular internal audits conducting product assessments (including microbiological, chemical testing, ledge life validation) ensuring that all staff have the required training to perform their tasks reviewing product performance- i. e. customer complaints, trends analysis conducting regular management reviews Menu review Surveys Kitchen, bar, retail shop layout and equipment maintenance emerge chain interactions ( suppliers- manufacturer- dealers- retailers- customers) Supply Chain Management Hard Rock work with qualified suppliers to ensure fresh, quality meals Menu item selection depends on supplying right amount of ingredients from qualified suppliers on time References Operations Management, 9th edition Heizer and Render Operations Management Chapter 1, verbalize Notes IGA D istribution Centre notes and site visit http//www. roymorganonlinestore. com/News/1030&8212Coles-improve-in-Customer-Satisfaction-whil. aspx www. hardrock. com